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We provide a range of services that will meet all your needs for optimum ledger management (in basic terms, excellent cash collection).
The services we offer can take a debt from cradle to grave and ensure you can concentrate on your core business.
So, whether it be an initial credit check on new clients or collection of a large amount of difficult invoices,
Express Debt Collection has the solutions.
A lot of companies hang on to debts until it’s too late. Many now realise that passing jobs to specialists is the successful way forward.
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Whenever a company produces something internally that others can buy or produce more efficiently and effectively, it sacrifices competitive advantage; focus on what gives your company its competitive edge, outsource the rest.
Harvard Business School. |
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Please click on any service to learn more.
Debt Collection
A proven track record of very successful collections of a wide variety of outstanding debts. Our extremely professional methods are aimed at achieving positive results.
Outsourced Credit Control
Becoming more and more popular as the successful results are hard to ignore. Clients are starting to want to concentrate on their core business. You concentrate on your products and services, we successfully collect your invoices. Watch your cash flow dramatically improve by utilising our credit control services.
Legal Services
Our legal department will handle all the court papers and procedures on your behalf whilst keeping mediation active in the hope of an out of court settlement. We will manage the case all the way through to judgement and, if necessary,
enforce it.
Credit Checking
We have a separate on-line credit checking service. This will provide you with all your checking needs. We can provide a full company search with all companies house documents and financial history. We can provide directors reports all just basic company details (CCJ’s etc).
Complaints
Procedure
Corporate Learning Concept
trading as Express Debt Collection always aim to
achieve the highest possible standards in all
areas of our business and particularly dealing
with our customers and with those we contact
regarding accounts we are collecting. This page
sets out our internal complaints procedure, and
advises you to whom you can complain, and how
you can expect your complaint to be dealt with.
STAGE ONE – YOUR
COMPLAINT.
What is a complaint?
If you are dissatisfied with ANY
aspect of the service we provide, for whatever
reason, this is a complaint and will be dealt
with under this procedure.
How can a complaint be
made?
You can make a complaint in
person at our office, by telephone to 0208 906
8315, by letter addressed to our Complaints
Manager at the address shown below or by email
to
james@express-debt-collection.co.uk
Who does the complaint
need to be addressed to?
Your complaint should be directed
to our Complaints Manager and will always be
investigated by someone independent of the
original problem.
Does my complaint need to
be on a complaints form?
No, but the following information
would be required:
| That you are making a
complaint |
| The reason you are
complaining |
| If appropriate, the
person you are complaining about and
what it is you consider they did wrong
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| How you have been
affected |
| Any suggestions you
have as to how the issue could be
resolved |
Your complaint will still be
fully considered even if all of the above
information is not included.
STAGE TWO – OUR FIRST RESPONSE.
What response should I expect to
receive from my complaint? Within five business
days (i.e. five days but not including weekends
or public holidays) of receipt of your
complaint, we will send to you:-
| A
written acknowledgement confirming who
will be dealing with your complaint and
how you can contact that person. |
| An
indication of how long it will take to
resolve your complaint. |
| What
if Express Debt Collection need more
information from me? |
| If we
need more information we will request it
from you. Even if you do not provide the
information, we will still continue with
this complaints procedure. In that case
we will only be able to resolve the
complaint acting on the information
available. |
STAGE THREE – WHEN CAN YOU EXPECT A REPLY.
We will aim to complete our
investigation within two weeks from receipt. If
we are unable to do so we will contact you in
writing after two weeks to advise you that our
investigations are continuing, why we have not
yet resolved the problem and when you can expect
us to make further contact. If the process is
going to take more than four weeks, we will
again contact you in writing to advise:-
| we
need more time and why |
| An
estimate of how long we think it will
take us to resolve your complaint. |
| If you
are not happy with the delay what steps
you can take to pursue the complaint
further (including your rights to refer
the matter to The Financial Ombudsman
Service – if this applies to your case).
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STAGE FOUR – OUR RESPONSE
Once our investigation is
complete, we will write to you with our
findings. This response will set out:-
| Our
findings |
| If
your complaint is upheld, how we intend
to rectify the situation |
| If
your complaint is not upheld, our
reasons for coming to this decision |
| Your
rights of appeal against our decision
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Details of what steps you can take to
pursue the complaint (including your
rights to refer the matter to The
Financial Ombudsman Service – if this
applies to your case). |
What
do I need to do next?
If you accept our findings you
will need to confirm in writing.If you do not
write to us within 8 weeks of receipt of our
response, we will assume you are satisfied with
the outcome of the complaint and will not write
to you again. Any offer of redress or other
proposals we made will be automatically
withdrawn.
If you do not accept our response
and wish to take the matter further, you can
appeal against the decision. You simply need to
contact The Complaints Manager in writing and
advise us that you wish to appeal against the
outcome of the complaint, and why you remain
dissatisfied. The case will then go on to the
appeals stage.
STAGE FIVE – THE APPEALS STAGE.
You have eight weeks from
receiving our response in which to appeal. Your
case will then be re-considered by another
person who will review the decision made. You
will receive another letter, called a “final
response within eight weeks of your original
complaint (however, this time limit may be
extended by the number of weeks you took to
appeal against our first response less one
week). The final response will be a letter
advising you:-
| That
we have finished reviewing your appeal.
|
| The
outcome of the review |
| If
your complaint is upheld, how we intend
to rectify the situation |
| If
your complaint is not upheld, our
reasons for coming to this decision |
| That
if you remain unhappy with our final
response, what steps you can take to
pursue the complaint (including your
rights to refer the matter to The
Financial Ombudsman Service – if this
applies to your case). |
STAGE SIX – I AM STILL DISSATISFIED AFTER THE
APPEAL.
Everyone we deal with is covered
by this complaints procedure. The formal notice
after appeal stage will be the end of our formal
complaints procedure unless your case is covered
by the Financial Ombudsman Service. (i.e. people
who have entered into a regulated Consumer
Credit Agreement or a regulated Consumer Hire
Agreement). You can ask advice from ourselves or
from the Financial Ombudsman Service to find out
if you are covered. In such cases you have the
right to refer the matter to the Financial
Ombudsman Service and a leaflet explaining the
procedure and time scales involved will be sent
to you with our final response.
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