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References from clients that have used our debt collection / credit control service. |
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http://www.wattsandpartners.com |
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We
have been using the The Express Group to
collect outstanding fees since 2004.
In our business, client relationships
and reputation are extremely important.
We have found that The Express Group’s
extremely professional approach has been
very successful in collecting overdue
accounts without ever affecting the
relationship with our clients.
We have found their methods to be as
successful with ongoing overdue debts as
they are with the historical bad debts.
Confirmation of our trust is the fact
that in most cases they will contact
clients in our name.
Their personal service is pleasant to
work with and….it works!
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Neil Haynes BSc(Hons)
ACA
Head of Finance |
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http://www.carterjonas.co.uk |
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As a
national firm of Property Consultants,
we had limited success using solicitors
to assist our in house collection of old
debts.
We then became aware of The Express
Group in 2006 through a recommendation
from another property firm and we
initially used them to collect
historical bad-debt. They performed well
and it became clear that the service
offered by Express could be extended to
collect all debts.
They have made a point of fully
understanding our requirements and have
made the effort to visit all our various
offices and have spoken to all fee
earners.
We have now entrusted them with all
debts at the 30 day stage with access to
our accounting system and they collect
in our name. I think this shows the
trust we have in their professionalism
and level of service.
In short, The Express Group collects our
outstanding fees quickly and with no
loss of client goodwill.
I am very happy to recommend their
services.
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Paul Taylor BA (Hons)
Group Accountant |
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www.etoncollege.com |
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I can
now write to say that the cheque sent to
me recently in settlement of that large
outstanding school fee account, which
had been of particular concern to me for
about a year, has been cleared by the
bank. This satisfactory outcome must be
a tribute to The Express Group’s patient
and persuasive dialogue with the parent
over the course of many weeks.
Experience has shown that the legal
route generally does not produce a
favourable result either in terms of
administrative effort, or of
relationship with parents, or indeed of
actually receiving payment at the end.
With your approach, in contrast, I have
often received payment and I have never
had a complaint from a parent whom you
have approached. The Provost and Fellows
of Eton and the Head Master are nothing
other than appreciative when I have
occasion to mention the results
achieved.
I should be happy if you wish to show
this letter to potential clients and to
speak with them if they wish.
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A.G Wynn
School Bursar |
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www.dreweatt-neate.co.uk |
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Dreweatt Neate have been using The
Express Group for over 2 years now.
Whilst we started to use them with some
trepidation (would our clients be upset
if they were asked for money?) but the
team has allayed our fears and our debt
recovery has improved. Persistent does
not even begin to describe them and
we've even had some fun on the way!
If you want some statistics:
Our bad debt write off has reduced by
80%
Don't get too cocky now!
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Christine Knowles BSc ACA
Financial Controller |
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www.shw.co.uk |
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The
Express Group has been most effective in
reducing our average debt collection
times. They have worked in a thoroughly
professional way with our credit control
department, our fee earners and, most
importantly, our clients, earning the
trust and respect of all. At the same
time they never let their professional
approach get in the way of the goal..
which is a genuine cheque in the post!
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Remi Pollard
Finance Director |
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http://www.berrybros.com |
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Although we were initially sceptical
about outsourcing our credit control for
fear of upsetting our clients, we
appointed Express Group and have been
very pleased with their professionalism.
Our debtor days have been reduced
significantly with no loss of client
goodwill. This has improved our cash
flow, released fee-earners time and
reduced administration costs.
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Matthew R Anwyl MRICS,
FAAV, BSc (Hons)
Finance Partner |
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